A deposit of 50% is due when the home is reserved. Balance is due 30 days prior to your arrival date. If reservation is made within the 30 day time frame the full rental rate is due when reservation is made.  We accept Visa, Master Card, Discover, American Express, personal check or cash. A deposit is required for every reservation and we must have a credit card on file. A confirmation will be emailed (or mailed upon request) when a reservation is made and the deposit is paid


Cancellation of reservations less than 90 days prior to arrival date for Home Rental date will result in the loss of all payments. If you are outside of the 90 or 60 day period, your deposit will be refunded minus the 20% reservation fee. No refunds for early departures or no-shows.We cannot offer refunds for bad weather, hurricanes, early departures or problems beyond our control


Hilton Head Ocean Homes can provide you with travel insurance through Red Sky Travel Insurance. Vacations are supposed to be fun, but sometimes the unexpected happens and trouble finds you. Your vacation becomes a nightmare for reasons you cannot control. Maybe you’re met with a situation where you can’t leave home or you need to leave early for various reasons. If you are meet with unforeseen circumstances this insurance we reimburse 100% of all expenses related to your reservation.


Check-in is at 4:00 pm. Please let us know if you will be arriving early and we will try to have your property ready earlier. If you will be arriving after-hours, please let us know so that we can give you our late check-in instructions. Check-out is at 10:00 am. Late check-outs must be approved by the office


We offer an express check-in as a convenience to our rental guests. After your balance is paid in full (30 days prior to arrival) and we have received your signed guest license agreement you will be receiving an e-mail about our check-in procedures. You will be given all information about the house by email so you will be going directly to the home on your arrival day.